Terms & Cancellation

Last updated: October 26, 2026

Thank you for booking with Blue Sky Spa 7. Here is how booking, cancelling and visiting work.

Booking

When you book online, we email you a confirmation. Times are in Grafton, Ohio local time. Prices are shown on the booking page, and you pay at your visit unless we tell you otherwise. We try to give you the therapist you ask for, but we cannot always guarantee it.

Cancelling or changing your booking

Use the link in your confirmation email to see or cancel your booking online. Online cancellation closes a set number of hours before your appointment, and your booking page shows the exact time. After that, or to change your time, please call us at (440) 453-7936. If you cannot make it, please cancel so someone else can have that time.

Late cancellations and no-shows

If we take a deposit or keep a card on file, we will tell you at booking how late cancellations and no-shows are handled.

Running late

If you arrive late, your therapist may need to shorten your session so the next guest is not kept waiting.

Your health and safety

Please tell us about any injuries, medical conditions, allergies or pregnancy, in the booking notes or before your session starts. Massage is not medical treatment. Tell your therapist right away if anything is uncomfortable. We may adjust or decline a service for your safety.

Respect

We welcome everyone, and we expect everyone to be respectful. We may end a session and refuse service for inappropriate behavior.

Changes

We may update these terms, and prices may change. The date at the top shows the latest version. See also our Privacy Policy.